Privacy Policy

1. Business Operator Information

2. Personal Information Collected

1. Information provided directly by users
1. Name
2. Email address
3. Phone number
4. Address and country of residence
5. Information relating to the lost item (item type, color, brand, characteristics, contents, place of loss, date and time of loss, etc.)
6. Identification document information for identity verification (copies of passport, driver’s license, etc.)
7. Payment-related information (processed through Stripe, and the Service does not directly store credit card information)
8. Details of inquiries to customer support and history of communications
9. Information stated in the letter of authorization
10. Other information necessary for providing the Service

2. Information acquired automatically
1. IP address
2. Browser type, device type, and operating system
3. Date and time of access, pages viewed, and time spent on the website
4. Information acquired through cookies and similar technologies

3. The Service uses Google Analytics in order to understand website usage and improve user experience. Google Analytics collects anonymized usage data such as page views, traffic sources, and session duration. For the handling of personal information in Google Analytics, please refer to Google’s Privacy Policy.

3. Purpose of Use of Personal Information

1. To provide, operate, and improve the Service (including investigation of lost items, pickup, packaging, and international shipping)

2. To verify identity

3. To respond to user inquiries and requests

4. To improve and develop the quality and functions of the Service

5. To send notifications and communications regarding the Service

6. To send promotional information where the user has given prior consent

7. To prevent fraudulent acts and ensure system security

8. To fulfill obligations under applicable laws and regulations

4. Provision of Personal Information to Third Parties

1. The Service will not provide users’ personal information to third parties without user consent, except in the following cases.

2. Where necessary for provision of the Service
1. Facilities that may be storing the lost item (airports, hotels, stations, stores, etc.)
2. International shipping providers (FedEx, DHL, EMS, etc.)
3. Stripe for secure payment processing
4. Legal or accounting professionals where necessary

3. Where required by laws and regulations
1. Where it is necessary to comply with laws, regulations, legal procedures, or requests from public authorities
2. Where it is necessary for the protection of a person’s life, body, or property, and it is difficult to obtain the consent of the individual
3. Where it is particularly necessary for improving public health or promoting the sound growth of children, and it is difficult to obtain the consent of the individual
4. Where it is necessary to cooperate with a national agency, local government, or a person entrusted by them in performing duties prescribed by laws and regulations, and obtaining the individual’s consent is likely to impede the performance of such duties
5. Where the business is succeeded due to a merger, acquisition, business reorganization, or similar transaction

4. Where the Service provides personal data to a third party or receives personal data from a third party, it shall prepare and retain necessary records in accordance with the APPI.

5. Provision of Personal Data to Third Parties in Foreign Countries

1. Due to the nature of the Service, the Service may provide customers’ personal data to third parties located in foreign countries.

2. The countries to which personal data is provided vary depending on the customer’s delivery destination and other details of the request. Main destinations include the following:
1. Countries where international shipping providers are located (such as the United States)
2. The customer’s country of residence (as the delivery destination)

3. The personal information protection systems in the recipient countries may not be at a level equivalent to the APPI of Japan. For an overview of the systems of each country, please refer to the information published on the website of the Personal Information Protection Commission or contact the Service.

4. The Service shall take appropriate measures in accordance with applicable laws and regulations when providing personal data to third parties located in foreign countries.

6. Security Measures for Personal Information

1. Organizational security control measures: A person responsible for the handling of personal information is designated, and a system is established to understand the status of such handling.

2. Human security control measures: Necessary education is provided to relevant persons regarding matters to be noted in handling personal information.

3. Physical security control measures: Documents and electronic media containing personal information are subject to locked storage and other physical protection measures.

4. Technical security control measures: Information systems handling personal information are protected through access control, antivirus measures, and other technical protection measures.

7. Retention Period of Personal Data

1. The Service retains personal data only for the period necessary to achieve the purposes of use.

2. The general retention periods are as follows:
1. Information relating to provision of the Service (request details, shipping records, etc.): for 3 years after completion of the Service
2. Copies of letters of authorization: for 3 years after completion of the Service
3. Copies of identification documents: deleted promptly after identity verification is completed (except where retention is required by law)
4. Inquiry history: for 1 year from the last communication
5. Accounting and tax records: for the period required by law

3. After the retention period has expired, personal data shall be deleted or disposed of without delay by a method that makes restoration impossible.

8. User Rights and Request Procedures

1. Users may make the following requests regarding their own personal information:
1. Notification of the purpose of use
2. Disclosure
3. Correction, addition, or deletion
4. Suspension of use or deletion
5. Suspension of provision to third parties

2. Requests must be made in writing or by email to the Service’s email address, together with information necessary for identity verification.

3. The Service will respond within 30 days after receiving the request. Identity verification will be conducted in responding to the request.

4. No fee shall be charged for requests for disclosure or similar requests.

9. About Cookies

1. The Service uses cookies to improve user experience and analyze website access.

2. Cookies are small data files stored in the browser and do not by themselves directly identify an individual.

3. Users may disable cookies through their browser settings. However, if cookies are disabled, some functions of the website may not operate properly.

4. For users residing in the European Economic Area (EEA) or the United Kingdom, cookies for analytics purposes will be used only after obtaining the consent of such users.

10. Sending Promotional Information

1. Where the Service sends promotional information to users, it will obtain the users’ explicit prior consent (opt-in).

2. Users may stop receiving promotional information (opt out) at any time. The method for opting out shall be stated in the promotional information.

11. Revisions to the Privacy Policy

1. The Service may revise this Privacy Policy in response to changes in laws and regulations or changes in the contents of the Service.

2. The revised Privacy Policy shall become effective at the time it is posted on the website.

3. Where there is a change in the purpose of use of personal information or any other material change, the Service shall notify users on the website or individually by email at least 30 days before the effective date of the change.

12. Language

13. Contact Information