Privacy Policy
Japan Lost and Found Service (hereinafter referred to as “we,” or “our”) recognizes the importance of protecting the personal information of our users and complies with relevant laws and guidelines regarding data privacy. This Privacy Policy outlines how we collect, use, and manage personal information in connection with our services (the “Service”).
Please read this Privacy Policy carefully before using our Service.
What Personal Information We Collect
We may collect the following types of personal information:
Information you provide directly
- Full name
- Email address
- Phone number
- Home address and country of residence
- Lost item details (e.g., item type, color, brand, features, contents, location, and date/time of loss)
- ID documents for identity verification (e.g., a copy of your passport or driver’s license, when necessary)
- Payment-related data (via Stripe — we do not store credit card information directly)
- Inquiries and communication history with our customer support team
- Any other information necessary for the provision of the Service
Information collected automatically
- IP address
- Browser type, device type, and operating system
- Access time, pages visited, and time spent on our website
- Information collected via cookies and similar technologies
We use Google Analytics to better understand how our website is used and to improve user experience. These tools may collect anonymized usage data such as page views, traffic sources, and session durations. These analytics tools do not identify individuals.
How We Use Personal Information
We use collected personal information for the following purposes:
- To provide, operate, and improve our Service (including item investigation, pickup, packing, and international shipping)
- To verify your identity
- To respond to inquiries or requests from users
- To enhance and develop the quality and functionality of our Service
- To send notifications, service-related updates, and promotional materials (only with user consent)
- To prevent fraud and ensure system security
- To comply with legal obligations
Sharing of Personal Information with Third Parties
We do not share your personal information with third parties without your consent, except in the following cases:
For Service provision:
- Facilities that may be storing your lost item (e.g., airports, hotels, stations, or stores)
- International delivery providers (e.g., EMS, Yamato)
- Stripe for secure payment processing
- Legal or accounting professionals, if necessary
As required by law:
- When required to comply with laws, regulations, legal procedures, or government requests
- To protect the life, health, or property of an individual when obtaining consent is difficult
- When needed to promote public health or protect children, and obtaining consent is difficult
- To cooperate with government agencies when consent could interfere with official duties
- In the event of a business transfer due to merger, acquisition, or reorganization
Overseas Data Transfers
Some personal information may be shared with entities located outside of Japan (e.g., international shipping providers). In such cases, we ensure that appropriate measures are taken to protect your data in accordance with applicable laws and standards.
Data Security
We take appropriate security measures to prevent unauthorized access, disclosure, alteration, or loss of personal information.
Your Rights
You have the right to request access to, correction of, deletion of, or suspension of use of your personal information. Upon verifying your identity, we will respond to your request in accordance with applicable laws.
Cookies
We use cookies to improve user experience and analyze website traffic. Cookies are small data files stored on your browser and do not directly identify you.
You can disable cookies through your browser settings. Please note that disabling cookies may impact the functionality of certain parts of our website.
Policy Updates
We may update this Privacy Policy from time to time due to changes in applicable laws or our services. Updated policies will take effect upon being published on our website. We will notify users of any significant changes through appropriate channels.
Contact
For any questions or concerns regarding this Privacy Policy or our handling of personal data, please contact us at:
Email: japanlostfound@gmail.com