Terms of Use

1. Acceptance of Terms

2. Description of Service

• Contacting Japanese lost and found centers

• Collecting your lost item within Japan

• Packaging and arranging delivery

• We act solely as your representative and do not guarantee the successful discovery, recovery, return, or delivery of any lost item.

• Insurance is not included in our Service.

• Our Service does not include customs brokerage or legal representation.

• We may assist with customs-related documentation where necessary, but we do not act as a customs broker.

• We may inspect or confirm the contents of an item to the extent reasonably necessary for identification, packaging, shipping arrangements, safety, compliance, or other operational purposes.

• Any such inspection or confirmation is limited in nature and does not constitute a guarantee that the item or its contents are lawful, shippable, or compliant with all applicable laws, regulations, or carrier rules.

3. Eligibility

• You must be at least 18 years old and legally capable of entering into a binding contract.

• The Service is intended, in principle, only for the rightful owner of the lost item.

• Use of the Service may be limited or restricted depending on your country of residence or other circumstances.

4. User Responsibilities

• Provide accurate and complete information regarding the lost item, your contact details, delivery address, and any other necessary information.

• Not request the recovery, storage, or shipment of any item or contents that are illegal, prohibited, restricted, dangerous, hazardous, or otherwise non-compliant under applicable laws, regulations, customs rules, or carrier policies.

• Represent and warrant that any item recovered, stored, or shipped through the Service does not contain any illegal, prohibited, restricted, dangerous, hazardous, or undeclared contents.

• Acknowledge that certain items may not be accepted for shipment depending on the carrier, destination country, and applicable laws or regulations, including but not limited to mobile batteries / power banks, standalone lithium batteries, perfumes, flammable liquids, aerosols, weapons, narcotics, counterfeit goods, and other dangerous goods.

• Assume full responsibility for the accuracy and completeness of all declarations regarding the item and its contents.

• Understand that the return of personal identification documents such as passports may be subject to local facility rules and shipping restrictions.

• Cooperate with us by submitting any necessary documents, including a signed authorization letter, where required by a facility or shipping provider.

• Pay all service fees, delivery charges, cash-on-delivery charges, customs duties, import taxes, and any other applicable costs.

5. Fees and Payment

• Our service fees include investigation, domestic collection within Japan, packaging, and shipment arrangement.

• Delivery charges, document delivery costs, communication costs, administrative fees, and any other out-of-pocket expenses incurred in connection with the investigation, collection, receipt, storage, return, or shipment of an item shall be charged separately. Such amounts may vary depending on the destination, delivery method, shipping provider, storage facility, or other relevant conditions.

• If, at your request, we provide urgent handling, priority handling, after-hours handling, on-site visits, same-day collection, or any other services beyond our normal scope of service, we may charge additional fees, travel expenses, transportation costs, and any related expenses.

• If we prepare, print, send, or submit an authorization letter or any other required document to a storage facility, shipping provider, or any other third party, or if we receive an item by cash on delivery or through any other method involving an advance payment by us, we may charge you for the costs incurred.

• Customs duties, import taxes, and any other costs arising in connection with export, import, customs clearance, or delivery shall be borne by you.

• Payment must be completed before the Service is provided or by the deadline separately designated by us.

6. Investigation and Recovery Process

• We will contact airports, hotels, train stations, and other relevant facilities in Japanese.

• We do not guarantee that your item will be found.

• A facility may refuse to release an item due to internal policies, inability to verify ownership, lack of proper authorization, or other reasons. In such cases, we may be unable to proceed with recovery, and any investigation fee shall be non-refundable.

7. Shipment and Delivery

• Delivery is carried out by third-party shipping providers.

• Acceptance for shipment is subject to the restrictions and final decisions of the relevant shipping provider, destination country, customs authorities, and applicable laws and regulations.

• Certain items may be non-shippable or restricted, including but not limited to mobile batteries / power banks, standalone lithium batteries, perfumes, flammable liquids, aerosols, and other dangerous goods.

• We reserve the right to inspect an item to the extent reasonably necessary for packaging, shipping, safety, compliance, or identification purposes.

• We may refuse to collect, store, package, or ship any item if we reasonably determine that it contains prohibited, dangerous, restricted, or undeclared contents, or is otherwise unsuitable for transportation.

• If shipment cannot be completed due to the nature of the item or its contents, you remain responsible, to the extent permitted by applicable law, for the service fees and any costs already incurred by us.

• We are not responsible for any loss, damage, or delay caused by a third-party shipping provider during transit, and the terms and conditions of the relevant provider shall apply.

• You must provide accurate delivery information.

• You are responsible for cooperating with customs clearance and any other necessary procedures in your home country.

8. Disclaimers and Limitation of Liability

• The Service is provided on an “as is” and “as available” basis.

• We do not guarantee the successful discovery, recovery, collection, return, or delivery of any lost item.

• We shall not be liable for any indirect, incidental, special, or consequential damages.

• Our total liability for any claims arising out of or relating to the Service, regardless of the form of action, shall be limited to the total amount of service fees actually paid by you to Japan Lost and Found Service. Delivery charges, customs duties, and taxes are excluded from this limitation amount.

• We are not liable for the market value, sentimental value, or replacement cost of any lost item.

• We are not responsible for delays or failures caused by force majeure events, including natural disasters, war, strikes, government actions, or similar events beyond our reasonable control.

• Beyond any limited inspection we may conduct, we do not verify or guarantee the legality, safety, admissibility, or shippability of any item or its contents.

• We may rely on the information and declarations provided by you regarding the item and its contents.

• We shall not be liable for any seizure, confiscation, delay, refusal of shipment, return, disposal, fine, investigation, or any other consequence arising from the nature of the item or its contents, or from inaccurate, incomplete, or false information provided by you.

9. Prohibited Conduct

• Use the Service for any illegal purpose or for the recovery or shipment of prohibited items

• Provide false, inaccurate, incomplete, or misleading information, which may result in the immediate termination of the Service without refund

• Harass, abuse, or threaten our staff or other users

• Attempt to interfere with the operation or security of the Service

10. Suspension and Termination

• We reserve the right to suspend or terminate your access to the Service at any time if you violate these Terms or fail to make payment.

• In such cases, any fees already paid, especially investigation fees, shall be non-refundable.

• You may stop using the Service at any time by notifying us.

11. Storage and Disposal of Items

• If we collect or receive your item on your behalf, you must pay all applicable service fees, delivery charges, cash-on-delivery charges, and any other required amounts, and provide any information necessary for shipment or return.

• If payment is not received, or if we are unable to contact you despite reasonable efforts, we may store the item for up to three (3) months from the date we collect or receive it.

• If payment remains outstanding or communication is not restored within that three (3) month period, we may, to the extent permitted by applicable law and at our sole discretion, dispose of, discard, abandon, or otherwise handle the item in any manner we consider appropriate, without liability to you.

• We shall not be responsible for any loss, damage, or compensation arising from such disposal after the expiration of the storage period.

• Any storage, handling, or disposal costs incurred by us may be charged to you to the extent permitted by applicable law.

12. Intellectual Property

13. Governing Law and Jurisdiction

14. Changes to Terms

15. Contact