Terms of Use

1. Acceptance of Terms

2. Description of Service

• Contacting Japanese lost and found centers

• Collecting your lost item within Japan

• Packaging and arranging international delivery

• We act solely as your representative and cannot guarantee the recovery of lost items.

• Insurance is not included in our service.

• Our service does not include customs brokerage or legal representation.

• We assist with necessary customs documentation but do not act as a customs broker.

3. Eligibility

• You must be at least 18 years old and legally capable of entering into a binding contract.

• The Service is intended only for the original owner of the lost item.

• Use of the Service may be limited or restricted based on your country of residence.

4. User Responsibilities

• Provide accurate and complete information about the lost item, your contact details, and delivery address.

• Not request recovery or shipment of items prohibited by law or shipping regulations (e.g., weapons, narcotics, flammable goods, counterfeit items).

• Please note that while we assist with the return of personal identification documents like passports, certain local facility rules or shipping restrictions may apply, which we will advise you on.

• Cooperate with us by submitting any necessary documents (such as a signed authorization letter) if required by the facility or shipping provider.

• Pay all service fees and any applicable international shipping charges, customs duties, or import taxes.

5. Service Fees and Payment

• Our fees include investigation, domestic collection, packaging, and shipping arrangements.

• International shipping costs are charged separately and depend on your destination and carrier.

• Customs duties and taxes are the responsibility of the user.

• Payment is due before services are rendered.

• Investigation fees are non-refundable, even if the item is not found.

6. Investigation and Recovery Process

• We will contact the relevant facility (airport, hotel, train station, etc.) in Japanese to investigate.

• We cannot guarantee that your item will be found.

• If a facility refuses to release an item (e.g., due to strict internal policies, unidentifiable item, or lack of proper authorization), we are unable to proceed with its recovery. In such cases, the investigation fee remains non-refundable.

7. Shipping and Delivery

• International delivery is performed by third-party shipping providers (such as EMS, Yamato).

• We are not responsible for loss, damage, or delays caused during shipping by third-party carriers, as their terms and conditions apply.

• Users are encouraged to provide accurate shipping details.

• Users are responsible for cooperating with customs and any related procedures in their home country.

8. Disclaimers and Limitation of Liability

• The Service is provided “as is” and “as available.”

• We do not guarantee the successful recovery, collection, or delivery of any lost item.

• We are not liable for indirect, incidental, special, or consequential damages.

• Our total liability for any claims arising out of or relating to the Service, regardless of the form of action, shall be limited to the total amount you paid for the Service fees (excluding shipping costs, duties, and taxes) directly to Japan Lost and Found Service.

• We are not liable for the intrinsic value, sentimental value, or replacement cost of your lost item.

• We are not responsible for delays or failures due to force majeure (natural disasters, war, strikes, government actions, etc.).

9. Prohibited Conduct

• Use the Service for illegal purposes or to recover prohibited items

• Provide false, misleading, or incomplete information, which may result in immediate termination of the Service without refund

• Harass, abuse, or threaten staff or other users

• Attempt to interfere with the operation or security of the Service

10. Termination

• We reserve the right to terminate or suspend your access to the Service at any time for violations of these Terms or non-payment.

• In such cases, any fees already paid, particularly investigation fees, are non-refundable.

• You may stop using the Service at any time by notifying us.

11. Intellectual Property

12. Governing Law and Dispute Resolution

13. Changes to Terms

14. Contact