Lost Something in Japan? Get It Back Quickly and Safely, Wherever You Are.
Fast and reliable lost item recovery for travelers worldwide.
We’re a Japan-based recovery service helping international travelers locate, collect, and deliver their lost items — safely and stress-free.
⚡ Problem
Lost something during your trip in Japan?
You’re not alone — every day, thousands of travelers lose belongings in Japan.
The good news is that Japan’s lost and found system is reliable, but the real challenge starts once you’ve already left the country.
💡 Our Solution
We handle the frustrating parts of recovering your lost item in Japan — so you don’t have to.
💰 Pricing
Choose the plan that fits your situation — simple, transparent, and fair.
🔍 Location Assistance — $100 (Success-Based)
For travelers who aren’t sure where their item was lost.
We contact relevant facilities — such as airports, railways, and police — to locate your belongings.
- No payment if your item isn’t found
- Receive the exact location and pickup instructions once confirmed
💡 Combo Plan — $350 (Save $50)
Need both search and pickup?
Bundle both services for a discounted flat rate.
Additional Info
- Shipping fees vary by destination and item size (usually $30–$100).
- Payment via Stripe (Visa, Mastercard, Amex).
- No prepayment required for Location Assistance — pay only when found
Not sure which plan is right for you?
We’ll review your case and recommend the best option.
🚀 How It Works
Getting your lost item back from Japan is easier than you think — just follow these steps!
1. Tell Us About Your Lost Item 📝
- Fill out our online request form with all the details about your lost item and where it may have been left. Our team will carefully review your case and suggest the most effective way to recover it.
2. (If Needed) We Investigate & Locate 🕵️♀️
- If you’re not sure where your item was lost, we’ll conduct a detailed investigation — contacting relevant facilities, transport companies, or police offices in Japan. We’ll keep you updated throughout the process.
3. We Secure Your Belongings 🤝
- Once your item is located, our local staff will personally confirm and collect it. We then safely repackage it to prepare for international delivery.
4. We Ship It to Your Doorstep ✈️
- We handle key international shipping arrangements and provide essential support with customs documentation to help ensure a smooth delivery.
5. Your Item Arrives Home! 🎉
- Relax — your lost item will be delivered straight to your doorstep, wherever you are in the world.
🤔 FAQ
Can you help even if I'm not sure where I lost my item in Japan?
Yes, our "Location Assistance Service" includes a thorough investigation to locate your item.
What if my item isn't found during the investigation?
If your item is not found, you won’t be charged any fee.
Our Location Assistance Service is 100% success-based — you only pay if we find it.
How long will it take to get my item back?
From your initial inquiry until your item arrives at your address, please allow approximately 2 weeks. This includes investigation (if needed), pickup, and international shipping time.
Is it safe to ship electronics internationally? Are there any restrictions?
Yes, we handle the necessary procedures and documentation for international shipping of electronics. Please note that items containing lithium-ion batteries (such as smartphones, laptops, or portable chargers) may have significant restrictions or be prohibited from air transportation due to international aviation regulations. We will inform you of any specific shipping restrictions applicable to your item.
What if my item is damaged or lost during international shipping?
We manage the process up to shipping your item. Any loss or damage during transit is handled according to the shipping company's compensation policy.
💬 What Our Customers Say
Real stories from travelers who got their lost items back with our help.
⭐️⭐️⭐️⭐️⭐️ Average satisfaction rating (5/5)
100% of respondents said they would recommend our service to a friend.
“I lost my passport and wallet during my trip in Japan, and I thought they were gone forever. Japan Lost and Found contacted the right places so quickly and got everything back to me in just a few days. The process was incredibly fast — and absolutely worth the money!”— 🇺🇸 Anonymous, USA
“The team responded very quickly and guided me through every step. I really appreciated how clearly they communicated — it made me feel confident that my item was in good hands the whole time.”— 🇺🇸 M.K., USA
“Excellent service and great communication! I wasn’t sure where I had left my camera, but they found it within a week and arranged safe international shipping. I couldn’t be happier with the result.”— 🇦🇺 Sophie T., Australia
👋 Meet the Founder
Yusuke Baba — Founder, Japan Lost and Found Service
When I lost my MacBook on my honeymoon, I felt the same anxiety many travelers experience — far from home, unable to communicate, and unsure what to do next.
That moment inspired me to create a service that helps international visitors recover their lost items in Japan — safely, personally, and with care.
Every case is handled by our small, dedicated team — never automated, never outsourced — with the same attention we’d give our own belongings.
Transparency, reliability, and empathy guide everything we do.
✉️ Contact Us
Have questions before you start?
Our English-speaking team is ready to assist you at every step.