Lost something in Japan?
We help you get it back wherever you are.
Trusted lost item recovery and worldwide delivery service for international travelers.
⚡ Problem
Ever lost something during your trip in Japan?
You're not alone — every day, thousands of tourists lose items in Japan, and most give up trying to get them back.
💡 Our Solution
We handle the frustrating parts of getting your lost item back in Japan — so you don’t have to.
💰 Pricing
Item Retrieval Service $500 USD
What's Included:
- Contacting the lost property office / facility
- Item pickup from the designated location
- Packaging for safe delivery
- Arrangement of shipping
Additional Costs:
- Shipping fees are charged separately based on destination and item size/weight.
- This typically ranges from $30 to $100.
Recommended for:
- Customers who know exactly where their item was lost (e.g., at a hotel, train station lost & found, or airport counter) and need assistance with collection and delivery.
Location Assistance Service $300 USD
What's Included:
- Comprehensive investigation and inquiry with relevant facilities (e.g., police, transportation companies, hotels) to locate your item.
Important Notes:
- This fee covers the search and inquiry process only.
- If your item is successfully located through this service, the Item Retrieval Service fee will be additionally charged for its pickup, packaging, and shipping arrangement.
- This investigation fee is non-refundable, regardless of whether the item is found.
Recommended for:
- Customers who are unsure where their item was lost, or require extensive assistance in locating it within Japan.
💳 Payment Methods
- We accept all major credit cards via Stripe.
- Visa, Mastercard, American Express, and more
🚀 How It Works
Getting your lost item back is just a few steps away!
1. Tell Us About Your Lost Item 📝
- Fill out our simple online request form. Provide all the details about your item and your situation. We will assess your case and propose the best solution for you.
2. (If Needed) We Investigate & Locate 🕵️♀️
- For those unsure where their item is, our team begins a thorough investigation, contacting relevant facilities in Japan and providing you with regular updates.
3. We Secure Your Belongings 🤝
- Once your item is located, our team personally collects and safely packages it, preparing it for its journey home.
4. We Ship It to Your Doorstep ✈️
- We handle key international shipping arrangements and provide essential support with customs documentation to help ensure a smooth delivery.
5. Your Item Arrives Home! 🎉
- Relax as your lost item safely reaches your address, wherever you are in the world.
🤔 FAQ
Can you help even if I'm not sure where I left the item?
Yes, our "Location Assistance Service" includes a thorough investigation to locate your item.
What if my item isn't found during the investigation?
The $300 investigation fee is non-refundable. However, you will not be charged the additional $500 service fee for pickup and delivery if your item is not found.
How long will it take to get my item back?
From your initial inquiry until your item arrives at your address, please allow approximately 2 weeks. This includes investigation (if needed), pickup, and international shipping time.
Is it safe to ship electronics internationally? Are there any restrictions?
Yes, we handle the necessary procedures and documentation for international shipping of electronics. Please note that items containing lithium-ion batteries (such as smartphones, laptops, or portable chargers) may have significant restrictions or be prohibited from air transportation due to international aviation regulations. We will inform you of any specific shipping restrictions applicable to your item.
What if my item is damaged or lost during international shipping?
We manage the process up to shipping your item. Any loss or damage during transit is handled according to the shipping company's compensation policy.