Lost Something in Japan? We Help You Find It and Get It Back.
Japan Lost and Found Service helps international travelers find lost items in Japan, arrange pickup, and ship them overseas.
60+ lost item cases handled · Travelers from 20 countries
Need help finding your item?
We can contact relevant facilities in Japan and help locate it.
Already know where your item is being held?
We can arrange pickup and international delivery.
💬 What Travelers Say
⭐⭐⭐⭐⭐ Average Rating: 4.9/5
31 customer reviews
“We left a suitcase on a platform at Tokyo Station which contained items precious to my son. After a Google search, my wife found Japan Lost and Found Service. We were a little hesitant to use such a service at first, but Yusuke was quick to respond, secured the item before requesting any payment, and did exactly what he promised!”— 🇦🇺 T.W., Australia
🧩 Why Lost Item Recovery in Japan Can Be Difficult
Lost something during your trip in Japan?
You’re not alone. Japan has a reliable lost and found system, but recovering an item can become much harder once you’ve moved on or left the country.
💡 How We Help Recover Your Lost Item in Japan
We handle the frustrating parts of recovering your lost item in Japan — so you don’t have to.
📍 Where Did You Lose Your Item?
🧭 Other Places
Lost something in a taxi, restaurant, shop, or another location?
Tell us what happened and we’ll review how we can help.
👉 Get Help
Looking for help with a specific item?
🚀 How It Works
Tell us what happened. We’ll review your case and guide you through the right next steps.
1. Submit Your Request
Tell us what you lost and where it may have been left.
2. We Review Your Case
We review your situation and recommend the most suitable service.
3. Confirm the Service & Payment
We’ll explain the service details and payment process before we begin.
4. We Start the Recovery Process
Depending on your case, we’ll search for your item, arrange pickup, or prepare it for delivery.
💰 Pricing
Choose the service that matches your situation — whether you need help finding your item, getting it back, or both.
Additional Information
- Delivery Handling Fee varies depending on the item, destination, and handling required.
- Payments are securely processed through Stripe.
Not sure which service is right for you?
Tell us what happened and we’ll recommend the best option for your situation.
🤔 FAQ
Which service should I choose?
- Search Service is for travelers who need help locating their item.
- Pickup & Delivery Service is for travelers who already know where their item is being held.
- Full Service is for travelers who need both search and pickup/delivery support.
If you’re not sure, don’t worry — we’ll review your case and recommend the best option.
When do I pay?
Payment timing depends on the service you choose.
- For Search Service, the $30 Initial Search Fee is charged before we begin. The remaining $120 is charged only if your item is found.
- For Pickup & Delivery Service, the $300 service fee is charged before we begin pickup arrangements. The Delivery Handling Fee is invoiced separately once the shipping arrangements are finalized.
- For Full Service, the $30 Initial Search Fee is charged first. The remaining $370 is charged only if your item is found. The Delivery Handling Fee is invoiced separately once the shipping arrangements are finalized.
Can you help even if I’m not sure where I lost my item in Japan?
Yes. Even if you’re not sure exactly where you lost it, we can contact relevant facilities in Japan to help locate your item.
What if my item isn’t found?
If your item is not found, the success-based fee will not be charged.
For Search Service and Full Service, only the $30 Initial Search Fee applies if your item is not found.
Which carrier do you use?
We usually use FedEx. EMS may also be available depending on the item, destination, or your request.
🎉 Recent Recovery Cases
Real examples of how we help travelers recover their items from Japan.
Lost iPhone in a Yokohama Taxi → Returned to the USA
- Lost: iPhone left in a taxi in Yokohama
- Situation: The traveler had already returned home to the USA and had received no reply from the taxi company.
- Result: We contacted the taxi company, retrieved the iPhone in Japan, and shipped it safely to the USA.
Lost Tablet at Narita Airport → Delivered via Korea
- Lost: Tablet left at Narita Airport Terminal 1
- Situation: The traveler had already left Japan and could not return to Narita Airport to collect it.
- Result: We received the tablet in Japan and shipped it to a trusted friend in Korea, who then returned it safely to the owner.
👋 Meet the Founder
Yusuke Baba — Founder, Japan Lost and Found Service
When I lost my MacBook on my honeymoon, I felt the same anxiety many travelers experience — far from home, unable to communicate, and unsure what to do next.
That experience inspired me to create a service that helps international visitors recover their lost items in Japan — safely, personally, and with care.
Every case is handled by our team with the same care and attention we'd give our own belongings.