Lost Something in Japan? Get It Back Quickly and Safely, Wherever You Are.
We’re a Japan-based recovery service helping international travelers locate, collect, and ship back their lost items.
60+ lost item cases handled · Travelers from 20 countries
Already found your item in Japan? We can help pick it up and ship it to you.
💬 What Travelers Say
⭐⭐⭐⭐⭐ Average Rating: 4.9 / 5
29 customer reviews
“We left a suitcase on a platform at Tokyo Station which contained items precious to my son. After a Google search, my wife found Japan Lost and Found Service. We were a little hesitant to use such a service at first, but Yusuke was quick to respond, secured the item before requesting any payment, and did exactly what he promised!”— 🇦🇺 T.W., Australia
“Left my laptop on a train to Tokyo and only realized it when going through security at the airport before leaving Japan. That flight was full of anxiety and confusion about what to do or who to contact. I’m so grateful Japan Lost and Found Service located my laptop and got it safely back to me. Yusuke was very communicative, honest, and efficient throughout the entire process, from filling out the online form to receiving my laptop. I can’t recommend this service enough — impressive work!” — 🇺🇸 V.M., USA
⚡ Problem
Lost something during your trip in Japan?
You’re not alone. Japan has a reliable lost and found system, but recovering an item can become much harder once you’ve moved on or left the country.
💡 Our Solution
We handle the frustrating parts of recovering your lost item in Japan — so you don’t have to.
🚀 How It Works
Tell us what happened. We’ll review your case and guide you through the right next steps.
1. Submit Your Request
Tell us what you lost and where it may have been left.
2. We Review Your Case
We review your situation and recommend the most suitable service.
3. Confirm the Service & Payment
We’ll explain the service details and payment process before we begin.
4. We Start the Recovery Process
Depending on your case, we’ll search for your item, arrange pickup, or prepare it for delivery.
💰 Pricing
Choose the service that fits your situation.
Additional Information
- Delivery Handling Fee varies depending on the item, destination, and handling required.
- Payments are securely processed through Stripe.
Not sure which service is right for you?
Tell us what happened and we’ll recommend the best option for your situation.
🤔 FAQ
Which service should I choose?
- Search Service is for travelers who are not sure where their item was lost.
- Pickup & Delivery Service is for travelers who already know where their item is being held.
- Full Service is for travelers who need both search and pickup/delivery support.
If you’re not sure, don’t worry — we’ll review your case and recommend the best option.
When do I pay?
Payment timing depends on the service you choose.
- For Search Service, the $30 Initial Search Fee is charged before we begin. The remaining $120 is charged only if your item is found.
- For Pickup & Delivery Service, the $300 service fee is charged before we begin pickup arrangements. The Delivery Handling Fee is invoiced separately once the shipping arrangements are finalized.
- For Full Service, the $30 Initial Search Fee is charged first. The remaining $370 is charged only if your item is found. The Delivery Handling Fee is invoiced separately once the shipping arrangements are finalized.
Can you help even if I’m not sure where I lost my item in Japan?
Yes. Our Search Service is designed for travelers who are not sure where their item was lost.
What if my item isn’t found?
If your item is not found, the remaining success-based fee will not be charged.
For Search Service, only the $30 Initial Search Fee applies if your item is not found.
Which carrier do you use?
We usually use FedEx. EMS may also be available depending on the item, destination, or your request.
🎉 Recent Recovery Cases
Real examples of how we help travelers recover their items from Japan.
👋 Meet the Founder
Yusuke Baba — Founder, Japan Lost and Found Service
When I lost my MacBook on my honeymoon, I felt the same anxiety many travelers experience — far from home, unable to communicate, and unsure what to do next.
That experience inspired me to create a service that helps international visitors recover their lost items in Japan — safely, personally, and with care.
Every case is handled personally by our team, with the same care and attention we'd give our own belongings.
✉️ Contact Us
Have questions before you start?
Our English-speaking team is ready to assist you at every step.