Lost Something in Japan? Get It Back Quickly and Safely, Wherever You Are.
Fast and reliable lost item recovery for travelers worldwide.
We’re a Japan-based recovery service helping international travelers locate, collect, and ship back their lost items — safely and stress-free.
Already found your item in Japan? We can help pick it up and ship it to you.
💬 What Travelers Say
⭐⭐⭐⭐⭐ Average Rating: 4.9 / 5
Many travelers tell us they would gladly recommend our service to friends and family.
“We left a suitcase on a platform at Tokyo Station which contained items precious to my son. After a Google search, my wife found Japan Lost and Found Service. We were a little hesitant to use such a service at first, but Yusuke was quick to respond, secured the item before requesting any payment, and did exactly what he promised!”— 🇦🇺 T.W., Australia
“Left my laptop on a train to Tokyo and only realized it when going through security at the airport before leaving Japan. That flight was full of anxiety and confusion about what to do or who to contact. I’m so grateful Japan Lost and Found Service located my laptop and got it safely back to me. Yusuke was very communicative, honest, and efficient throughout the entire process, from filling out the online form to receiving my laptop. I can’t recommend this service enough — impressive work!” — 🇺🇸 V.M., USA
⚡ Problem
Lost something during your trip in Japan?
You’re not alone — every day, thousands of travelers lose belongings in Japan.
The good news is that Japan’s lost and found system is reliable, but the real challenge starts once you’ve already left the country.
💡 Our Solution
We handle the frustrating parts of recovering your lost item in Japan — so you don’t have to.
🚀 How It Works
Getting your lost item back from Japan is easier than you think — just follow these steps!
1. Submit Your Request 📝
Fill out our online request form with details about your lost item and where it may have been left.
2. We Review Your Case 🕵️♀️
We carefully review your situation and recommend the most suitable service based on the information you provide.
3. We Confirm the Service and Payment 💳
Once you’re ready to proceed, we’ll guide you through the payment step before starting the service.
4. We Begin the Recovery Process 📞
If needed, we contact the relevant facilities in Japan to help locate or confirm your item.
5. We Guide the Next Steps 🤝
Depending on your case, we’ll either explain how to retrieve your item or arrange pickup and delivery on your behalf.
💰 Pricing
Choose the service that fits your situation.
🔍 Search Service — $150
Best for: You are not sure where your item was lost
We contact relevant facilities such as airports, railways, hotels, and police to help locate your item.
- $30 Initial Search Fee
- $120 charged only if your item is found
- We’ll share the confirmed location and explain how to retrieve your item.
Additional Information
- The Delivery Handling Fee is invoiced separately based on the item, destination, and handling required.
- Payment is accepted via Stripe (Visa, Mastercard, Amex)
Not sure which service is right for you?
We’ll review your case and recommend the best option.
🤔 FAQ
Which service should I choose?
- Search Service is for travelers who are not sure where their item was lost.
- Pickup & Delivery Service is for travelers who already know where their item is being held.
- Full Service is for travelers who need both search and pickup/delivery support.
If you’re not sure, don’t worry — we’ll review your case and recommend the best option.
When do I pay?
Payment timing depends on the service you choose.
- For Search Service, the $30 Initial Search Fee is charged before we begin. The remaining $120 is charged only if your item is found.
- For Pickup & Delivery Service, the $300 service fee is charged before we begin pickup arrangements. The Delivery Handling Fee is invoiced separately once the shipping arrangements are finalized.
- For Full Service, the $30 Initial Search Fee is charged first. The remaining $370 is charged only if your item is found. The Delivery Handling Fee is invoiced separately once the shipping arrangements are finalized.
Can you help even if I’m not sure where I lost my item in Japan?
Yes. Our Search Service is designed for travelers who are not sure where their item was lost.
What if my item isn’t found?
If your item is not found, the remaining success-based fee will not be charged.
For Search Service, only the $30 Initial Search Fee applies if your item is not found.
Which carrier do you use?
We usually use FedEx. EMS may also be available depending on the item, destination, or your request.
🎉 Recent Recovery Cases
Real examples of how we help travelers recover their items from Japan.
Lost Wallet with Passport Between Narita Airport and Tokyo → Recovered Before Departure
- Lost: Wallet containing passport, ID, cards, and cash
- Situation: Traveler was still in Japan, but departure was only a few days away
- Result: Confirmed at a railway lost & found center and picked up in person before the flight
👋 Meet the Founder
Yusuke Baba — Founder, Japan Lost and Found Service
When I lost my MacBook on my honeymoon, I felt the same anxiety many travelers experience — far from home, unable to communicate, and unsure what to do next.
That experience inspired me to create a service that helps international visitors recover their lost items in Japan — safely, personally, and with care.
Every case is handled personally by our team, with the same care and attention we'd give our own belongings.
✉️ Contact Us
Have questions before you start?
Our English-speaking team is ready to assist you at every step.