Lost Something in Japan? Get It Back Quickly and Safely, Wherever You Are.
Fast and reliable lost item recovery for travelers worldwide.
We’re a Japan-based recovery service helping international travelers locate, collect, and deliver their lost items — safely and stress-free.
💬 What Our Customers Say
⭐️⭐️⭐️⭐️⭐️ Customers rate our service 5 out of 5.
Many travelers tell us they would gladly recommend our service to friends and family.
“We left a suitcase on a platform at Tokyo Station which contained items precious to my son. After a Google search, my wife found Japan Lost and Found Service. We were a little hesitant to use such a service at first, but Yusuke was quick to respond, secured the item before requesting any payment, and did exactly what he promised!”— 🇦🇺 T.W., Australia
“Left my laptop on a train to Tokyo and only realized it when going through security at the airport before leaving Japan. That flight was full of anxiety and confusion about what to do or who to contact. I’m so grateful Japan Lost and Found Service located my laptop and got it safely back to me. Yusuke was very communicative, honest, and efficient throughout the entire process, from filling out the online form to receiving my laptop. I can’t recommend this service enough — impressive work!” — 🇺🇸 V.M., USA
⚡ Problem
Lost something during your trip in Japan?
You’re not alone — every day, thousands of travelers lose belongings in Japan.
The good news is that Japan’s lost and found system is reliable, but the real challenge starts once you’ve already left the country.
💡 Our Solution
We handle the frustrating parts of recovering your lost item in Japan — so you don’t have to.
🚀 How It Works
Getting your lost item back from Japan is easier than you think — just follow these steps!
1. Submit Your Request 📝
Fill out our online request form with details about your lost item and where it may have been left.
2. We Review Your Case 🕵️♀️
We carefully review your situation and recommend the most suitable service based on the information you provide.
3. We Confirm the Service and Payment 💳
Once you’re ready to proceed, we’ll guide you through the payment step before starting the service.
4. We Begin the Recovery Process 📞
If needed, we contact the relevant facilities in Japan to help locate or confirm your item.
5. We Guide the Next Steps 🤝
Depending on your case, we’ll either explain how to retrieve your item or arrange pickup and delivery on your behalf.
💰 Pricing
Choose the service that fits your situation.
🔍 Search Service — $150
For travelers who are not sure where their item was lost
We contact relevant facilities such as airports, railways, hotels, and police to help locate your item.
- $30 Initial Search Fee
- $120 charged only if your item is found
- We’ll share the confirmed location and explain how to retrieve your item.
Additional Information
- The Delivery Handling Fee is invoiced separately based on the item, destination, and handling required.
- Payment is accepted via Stripe (Visa, Mastercard, Amex)
Not sure which service is right for you?
We’ll review your case and recommend the best option.
🤔 FAQ
Which service should I choose?
- Search Service is for travelers who are not sure where their item was lost.
- Pickup & Delivery Service is for travelers who already know where their item is being held.
- Full Service is for travelers who need both search and pickup/delivery support.
If you’re not sure, don’t worry — we’ll review your case and recommend the best option.
When do I pay?
Payment timing depends on the service you choose.
- For Search Service, the $30 Initial Search Fee is charged before we begin. The remaining $120 is charged only if your item is found.
- For Pickup & Delivery Service, the $300 service fee is charged before we begin pickup arrangements. The Delivery Handling Fee is invoiced separately once the shipping arrangements are finalized.
- For Full Service, the $30 Initial Search Fee is charged first. The remaining $370 is charged only if your item is found. The Delivery Handling Fee is invoiced separately once the shipping arrangements are finalized.
Can you help even if I’m not sure where I lost my item in Japan?
Yes. Our Search Service is designed for travelers who are not sure where their item was lost.
What if my item isn’t found?
If your item is not found, the remaining success-based fee will not be charged.
For Search Service, only the $30 Initial Search Fee applies if your item is not found.
Which carrier do you use?
We usually use FedEx. EMS may also be available depending on the item, destination, or your request.
💬 Full Reviews from Travelers
Real stories from travelers who got their lost items back with our help.
“Was already back home and needed help recovering something. The staff was very good and friendly and reply fast to questions. They managed to locate and retrieve my item and the process was smooth.”— 🇬🇧 Jordan Johnson, UK
“We were unable to access our luggage from a coin locker in Shinjuku after losing the QR code and not using an IC card to pay. Since we had to catch the Narita Express to make our flight, we had no choice but to leave the bag behind. After returning home, we contacted Yusuke for help. He was extremely helpful and handled the entire process for us — collecting our luggage and offering several options to send it to Australia. In the end, we decided to keep our luggage stored in Japan and collect it during our next trip, and Yusuke helped arrange everything for us. We truly appreciate all the help. The items inside the bag are very important to us, and recovering them might have been impossible if Japan Lost and Found Service didn’t exist. We were worried we would never see our luggage again. Thank you very much, Yusuke!”— 🇦🇺 C.D., Australia
“This service is super legit. I was hesitant at first after experiencing other companies that do not reply after being paid. However, since the payment here is done after a successful attempt, it really put me at ease. They are very helpful, patient and very understanding of my needs. They send information such as tracking number and photos. They are also flexible in picking-up and delivering lost items. The price is reasonable after weighing the possible cost if I would get an airfare ticket. I really prayed for this. Japan Lost and Found Service and Yusuke Baba are God-sent”— 🇵🇭 K.T., Philippines
“I lost some personal items while traveling in Japan, and I was very worried because I live abroad and didn’t know how I could recover them.The service was extremely helpful from the very beginning. Yusuke was kind, patient, and always very clear in his communication. He guided me step by step, explained the process in detail, and kept me informed at all times.What impressed me the most was the professionalism, transparency, and genuine care throughout the entire process. Thanks to this service, I was able to safely receive my belongings. I am truly grateful for the support.”— 🇲🇽 P.J., Mexico
“Heading to the airport in Tokyo, I placed my bag on the top rail—which I never do—and forgot it when transferring trains. I’m so happy I found this service! Yusuke is a true professional with quick and detailed communication—updating and guiding me through every step. I submitted my form early morning and my bag was found the next day in the late afternoon. Luckily, I was still traveling around Japan when my bag was found and although I was not in Tokyo at the time, was able to have a friend pick it up for me.Having the help of a local who knows the ins and outs of the lost and found system and who was dedicated to helping me find my lost items took away the stress of having to deal with it myself, allowing me to focus on enjoying my time traveling instead.What’s nice is that this is a success-based service and you only pay if/when they find your item(s)—and everyone is hoping for a win! 1000% recommend.”— 🇨🇦 E.L., Canada
“I recently left my travel backpack full of electronics on the Narita express while on my way back to Australia and I was unable to retrieve it before flying home. Yusuke was very helpful and prompt and kept in communication with me while he sorted out the return of my items. It wasn’t cheap but I really needed to get my ipad back with all my personal information on it. I was very happy with the service.”— 🇦🇺 P.W., Australia
“I really appreciated the prompt communication with Yusuke who was able to retrieve my lost suitcase. He kept everything very transparent with the process. I thought my suitcase was lost forever but with his services, we were able to track it down with most of its contents returned to me.”— 🇺🇸 W.N., USA
“The most helpful part of the service was the confirmation of the lost items being found and located along with details and pictures. The most impressive aspect was the extremely quick responses with detailed information. The other service I had contacted did not respond until 2 days later and did not seem to read the information I had already sent them.”— 🇺🇸 K.F., USA
“I had left behind my luggage at Narita Airport and had already left Japan for another country. We had worried that the luggage may never be recovered and even considered simply giving up trying to find it. After hearing our situation, the service managed to locate and arrange the luggage to be sent internationally via an ANA flight. I was impressed with the speed of the service - within a few hours of contacting, I had received the good news that my luggage was being delivered the same day! (I had explained to the service how urgent I needed the luggage and they had helped me as soon as possible)”— 🇻🇳 Anonymous, Vietnam
“Lost my phone on the last day of travel. They quickly located and shipped it back to America 🇺🇸. I was back with my phone in no time!”— 🇺🇸 Elijah Elfo, USA
“Absolutely fantastic service. The person I communicated with was very helpful and quick to reply.”— 🇳🇿 Anonymous, New Zealand
“I lost my passport and wallet during my trip in Japan, and I thought they were gone forever. Japan Lost and Found contacted the right places so quickly and got everything back to me in just a few days. The process was incredibly fast and absolutely worth the money!”— 🇺🇸 Anonymous, USA
“Yusuke worked with me to find the right way to get my items back to me. I had some time left in Japan so we opted for local delivery to my hotel at a later date. Yusuke was very helpful!”— 🇺🇸 R.F., USA
“Excellent service provided by Yusuke at Japan Lost and Found Service, he took care of everything and made the process very easy with great communication. Highly recommended!”— 🇦🇺 T.S., Australia
“The team responded very quickly and guided me through every step. I really appreciated how clearly they communicated, which made me feel confident that my item was in good hands the whole time.”— 🇺🇸 M.K., USA
“Yusuke was very helpful. And the process was clear, seamless and fast.”— 🇦🇺 S.E., Australia
“How quick the service was to respond and how they got our item to us before we left Japan.”— 🇦🇺 N.D., Australia
🎉 Recent Recovery Cases
Real examples of how we help travelers recover their items from Japan.
Lost Wallet with Passport Between Narita Airport and Tokyo → Recovered Before Departure
- Lost: Wallet containing passport, ID, cards, and cash
- Situation: Traveler was still in Japan, but departure was only a few days away
- Result: Confirmed at a railway lost & found center and picked up in person before the flight
👋 Meet the Founder
Yusuke Baba — Founder, Japan Lost and Found Service
When I lost my MacBook on my honeymoon, I felt the same anxiety many travelers experience — far from home, unable to communicate, and unsure what to do next.
That moment inspired me to create a service that helps international visitors recover their lost items in Japan — safely, personally, and with care.
Every case is handled by our small, dedicated team — never automated, never outsourced — with the same attention we’d give our own belongings.
Transparency, reliability, and empathy guide everything we do.
✉️ Contact Us
Have questions before you start?
Our English-speaking team is ready to assist you at every step.