Trusted by Travelers Worldwide

“I left my backpack on the Keikyo Line in Tokyo. The attendants at Shinagawa Station were kind and tried to be helpful, but ultimately could only give me a number to the lost and found hotline. Language was a barrier for me, and I wasn’t sure I would ever see my backpack (and camera) again. I messaged Yusuke the next day. He responded right away, asked some clarifying questions, and within 3 hours let me know exactly where to pick up the bag and gave me a reference number for the lost item office at the station where the bag ended up (1 hour away). The pick up process was smooth and easy. I’m sure I would have never seen my bag again without Yusuke’s help. He’s a lifesaver!”

— 🇺🇸 Benjamin Rackham, USA

“Was already back home and needed help recovering something. The staff was very good and friendly and reply fast to questions. They managed to locate and retrieve my item and the process was smooth.”

— 🇬🇧 Jordan Johnson, UK

“I left my purse near my gate in a gift shop at Tokyo Airport and I didn't discover it was missing until mid-flight. I had many credit cards, $495 US, make-up, medication, plus the wallet and the purse itself. Knowing how honest the Japanese are I thought I would make an attempt to get it back assuming an honest person would turn it in to the Lost and Found in the International Terminal. When I googled the Lost and Found I saw an ad for Japan Lost and Found Service. It would be $400 plus shipping to have the item collected and shipped and while that was a little on the expensive side, the plus was that I could deal with one contact person with the 13 hour time difference who spoke perfect English. The process took a little while as the Japanese do things in a very careful structured way but Yusuke was very supportive and reached out immediately and stayed in touch throughout the whole process daily with highly clear and detailed emails. I thought he could just collect the bag, pack it up and ship it but there are a lot of regulations and customs procedures to be followed - for example I did not find out until after I paid the $400 that the make up, medication and cash could not be returned in the mail. However I was able to get the purse, wallet, credit cards returned and Yusuke had me set a Wise account which was an app that could transfer the remaining cash into my US account. It depends on how much you want to get something back but if you do want something returned I recommend using Yusuke's service without reservation. He is diligent, thorough, kind and professional. It seemed to take a few weeks to complete the process but that was slowed because of the time difference. If I would have made sure to return all his emails on Japan time instead of sleeping it would have good much more quickly!”

— 🇺🇸 Heidi Warner Kaess, USA

“I had forgotten my laptop backpack in shinkansen train from Osaka to Tokyo, enroute straight to Narita airport for my return flight, bt the time i realized that laptop bag was missing we were already reaching the airport, it was very difficult moment because all work related and lot of personal data was on the laptop. There was no chance to contact the authorities to trace the bag, after reaching Dubai I did try calling the JR central lost and found dept, they were very kind in listening to my panick situation, however it was tedious to have a tri-party call where a translator is also included to convert information from English to Japanese, after following up and waiting for some answer for 2 days i decided to try Japan Lost and Found Service, since it involved paying after my lost package was found it gave me confidence and seamless process communication in English made things really easy and smooth, My advice, if you lost something in Japan, contact Mr.Yusuke😊, and have patience patience & patience, the process is straight forward but definitely works and gives result.”

— 🇮🇳 Asif Zahid, India

“I lost my Canon 77D camera and 2 sunglasses Marc Jacob / Tommy Hilfiger in the bag during my trip to Kyoto. I had already returned to Vietnam when I contacted the service. I was very worried because international shipping for used items is extremely difficult. Yusuke-san was wonderful—he retrieved my items from the police, handled the complex categorization for disposal of restricted items, and coordinated perfectly with my local shipping agency. His service is professional, transparent, and highly reliable. To any traveler who loses something in Japan: this service is worth every penny for your peace of mind.”

— 🇻🇳 Nguyen Do Thanh Lam, Vietnam

“I had a great experience. I left my computer at baggage control. I was able to find the computer by calling the airport, but they wouldn't ship it to me in Texas. I found this company and they charged $300 plus the shipping fee. It's my work computer so totally worth it. I got it back in just around one week which was awesome.”

— 🇺🇸 Amy Clary, USA

“We were unable to access our luggage from a coin locker in Shinjuku after losing the QR code and not using an IC card to pay. Since we had to catch the Narita Express to make our flight, we had no choice but to leave the bag behind. After returning home, we contacted Yusuke for help. He was extremely helpful and handled the entire process for us — collecting our luggage and offering several options to send it to Australia. In the end, we decided to keep our luggage stored in Japan and collect it during our next trip, and Yusuke helped arrange everything for us. We truly appreciate all the help. The items inside the bag are very important to us, and recovering them might have been impossible if Japan Lost and Found Service didn’t exist. We were worried we would never see our luggage again. Thank you very much, Yusuke!”

— 🇦🇺 C.D., Australia

“We lost our child’s journal at a hotel during our trip. Yusuke helped us determine which hotel and that it had been thrown away by the staff. We also overlooked an iPad and AirPods as we got off the Shinkansen. We knew before we left the station they were lost, but the train had departed. We tried to collect them through the online chat (unsuccessful) and then the local police station but the station requires someone to be in person for pickup and by then we were 5+ hours away. Our trip ended without us being able to retrieve them. After a quick Google search, we found Yusuke. He collecting the items and shipped them home to us in the USA. Everything was well wrapped inside the box - even though the postal service smashed the box - the iPad and AirPods were safe and unbroken. We appreciate Yusuke and the Japan Lost and Found Service!”

— 🇺🇸 C.H., USA

“This service is super legit. I was hesitant at first after experiencing other companies that do not reply after being paid. However, since the payment here is done after a successful attempt, it really put me at ease. They are very helpful, patient and very understanding of my needs. They send information such as tracking number and photos. They are also flexible in picking-up and delivering lost items. The price is reasonable after weighing the possible cost if I would get an airfare ticket. I really prayed for this. Japan Lost and Found Service and Yusuke Baba are God-sent”

— 🇵🇭 K.T., Philippines

“I lost some personal items while traveling in Japan, and I was very worried because I live abroad and didn’t know how I could recover them. The service was extremely helpful from the very beginning. Yusuke was kind, patient, and always very clear in his communication. He guided me step by step, explained the process in detail, and kept me informed at all times. What impressed me the most was the professionalism, transparency, and genuine care throughout the entire process. Thanks to this service, I was able to safely receive my belongings. I am truly grateful for the support.” — 🇲🇽 P.J., Mexico

“Heading to the airport in Tokyo, I placed my bag on the top rail—which I never do—and forgot it when transferring trains. I’m so happy I found this service! Yusuke is a true professional with quick and detailed communication—updating and guiding me through every step. I submitted my form early morning and my bag was found the next day in the late afternoon. Luckily, I was still traveling around Japan when my bag was found and although I was not in Tokyo at the time, was able to have a friend pick it up for me. Having the help of a local who knows the ins and outs of the lost and found system and who was dedicated to helping me find my lost items took away the stress of having to deal with it myself, allowing me to focus on enjoying my time traveling instead. What’s nice is that this is a success-based service and you only pay if/when they find your item(s)—and everyone is hoping for a win! 1000% recommend.”

— 🇨🇦 E.L., Canada

“I recently left my travel backpack full of electronics on the Narita express while on my way back to Australia and I was unable to retrieve it before flying home. Yusuke was very helpful and prompt and kept in communication with me while he sorted out the return of my items. It wasn’t cheap but I really needed to get my ipad back with all my personal information on it. I was very happy with the service.”

— 🇦🇺 P.W., Australia

“I really appreciated the prompt communication with Yusuke who was able to retrieve my lost suitcase. He kept everything very transparent with the process. I thought my suitcase was lost forever but with his services, we were able to track it down with most of its contents returned to me.”

— 🇺🇸 W.N., USA

“At the moment I realized that I couldn’t return for my smartphone, I asked ChatGPT what options I had. This lost & found service was the first in the list and I didn’t hesitate to write them. Fortunately my smartphone was in the hotel still, and I just needed to sync hotel staff and these guys to arrange the pick up and shipment. It took a little bit longer (mainly because hours difference - I’m in the US-) but all went good. Easy to communicate, fast response.”

— 🇲🇽 D.R., Mexico

“The most helpful part of the service was the confirmation of the lost items being found and located along with details and pictures. The most impressive aspect was the extremely quick responses with detailed information. The other service I had contacted did not respond until 2 days later and did not seem to read the information I had already sent them.”

— 🇺🇸 K.F., USA

“Lost phone at Narita Airport after passing through customs on return journey...once home I found it was at Airport police lost and found which is only open M-F restricted hours..friend missed this window to collect for me...on my second try with "Japan Lost and Found Service" it was a success story...my phone was posted internationally to me...:) so happy.”

— 🇦🇺 T.M., Australia

“I had left behind my luggage at Narita Airport and had already left Japan for another country. We had worried that the luggage may never be recovered and even considered simply giving up trying to find it. After hearing our situation, the service managed to locate and arrange the luggage to be sent internationally via an ANA flight. I was impressed with the speed of the service - within a few hours of contacting, I had received the good news that my luggage was being delivered the same day! (I had explained to the service how urgent I needed the luggage and they had helped me as soon as possible)”

— 🇻🇳 Anonymous, Vietnam

“We were already home when we realized we had left a pouch containing valuables in our last hotel in Japan. After the hotel found and secured our pouch, we contacted Yasuke for help and he definitely did help us. Great communication and a most satisfactory result.”

— 🇺🇸 A.C., USA

“Lost my phone on the last day of travel. They quickly located and shipped it back to America 🇺🇸. I was back with my phone in no time!”

— 🇺🇸 Elijah Elfo, USA

“Absolutely fantastic service. The person I communicated with was very helpful and quick to reply.”

— 🇳🇿 Anonymous, New Zealand

“I lost my passport and wallet during my trip in Japan, and I thought they were gone forever. Japan Lost and Found contacted the right places so quickly and got everything back to me in just a few days. The process was incredibly fast and absolutely worth the money!”

— 🇺🇸 Anonymous, USA

“I was pleased with how fast they responded. They made it so easy. They also communicated regularly with me to let me know the status of my items. It was a relief to find someone honest to help us out.” — 🇺🇸 Anonymous, USA

“Yusuke worked with me to find the right way to get my items back to me. I had some time left in Japan so we opted for local delivery to my hotel at a later date. Yusuke was very helpful!”

— 🇺🇸 R.F., USA

“Excellent service provided by Yusuke at Japan Lost and Found Service, he took care of everything and made the process very easy with great communication. Highly recommended!”

— 🇦🇺 T.S., Australia

“The team responded very quickly and guided me through every step. I really appreciated how clearly they communicated, which made me feel confident that my item was in good hands the whole time.”

— 🇺🇸 M.K., USA

“Yusuke was very helpful. And the process was clear, seamless and fast.”

— 🇦🇺 S.E., Australia

“How quick the service was to respond and how they got our item to us before we left Japan.”

— 🇦🇺 N.D., Australia

Need Help Recovering Your Lost Item?

👋 Meet the Founder

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Yusuke Baba — Founder, Japan Lost and Found Service

When I lost my MacBook on my honeymoon, I felt the same anxiety many travelers experience — far from home, unable to communicate, and unsure what to do next.

That experience inspired me to create a service that helps international visitors recover their lost items in Japan — safely, personally, and with care.

Every case is handled personally by our team, with the same care and attention we'd give our own belongings.

👉 Read Our Story