Before You Give Up on Your Lost Item in Japan
Losing something important while traveling can feel devastating — especially in a foreign country where everything feels unfamiliar.
But in Japan, that moment of panic doesn’t have to be the end.
Japan has one of the world’s most efficient and honest lost and found systems, and many travelers are surprised to discover how often lost items are returned.
This guide explains why you shouldn’t give up yet — and what to do next to maximize your chances of recovery.
Step 1: Don’t Panic — Most Lost Items in Japan Are Found
Japan isn’t a place where “lost” means “gone.”
In fact, it’s one of the few countries where reporting a lost item often leads to recovery.
- World-leading recovery rates
According to Tokyo Metropolitan Police data, around 68% of wallets and 83% of phones are returned to their owners.
- A culture of honesty
Many Japanese people turn in even small items like coins or handkerchiefs.
- Reliable storage systems
Lost items are typically held at facilities or police stations for up to three months before being claimed or disposed of.
With these odds, it’s worth trying — because most people who act quickly get their belongings back.
Step 2: Why So Many Lost Items Are Recovered in Japan
Japan’s “Lost Property Act” requires anyone who finds an item to report it to the police.
- Airports, train stations, hotels, and stores are legally required to transfer found items to the police.
- Each prefectural police department manages a centralized lost property database.
- Some prefectures even allow online searches or reports in English.
This transparent, law-based system is what makes Japan’s recovery rate so uniquely high.
Step 3: Take Action — Even a Small Step Matters
If you think you might know where you lost it, start by contacting that facility directly:
- Airport: Airline or terminal Lost & Found
- Train / Shinkansen: JR, Tokyo Metro, or other railway operators
- Hotel: Front desk or housekeeping department
- Restaurant / Store: Ask the staff or customer service counter
If you’re unsure, you can file a lost property report (ishitsubutsu todoke) at the nearest police station or koban.
Some prefectures also accept reports online if you’re no longer in Japan.
Even one quick email in English can make a difference — many Japanese staff will try their best to help.
Step 4: Why Many Travelers Give Up — and How to Avoid It
Many people give up too early because they run into common obstacles:
- Communication and paperwork are only in Japanese
- It’s unclear which facility to contact
- International shipping is often unavailable
But there’s still hope.
That’s where Japan Lost and Found Service can help.
We act locally on your behalf — fully in Japanese — and handle everything until your item is safely back with you.
- Contacting facilities and police in Japanese
- Collecting and verifying the item
- Safe repackaging and international delivery
- Progress updates in English
Step 5: It’s Not Too Late
What’s lost can often be found — as long as you take the right steps.
Even if you’ve already left Japan, recovery is still possible.
If the process feels overwhelming, let us be your hands and voice on the ground.
Your item, your memories, and your peace of mind — we’ll help you get them back.
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About the Author
Yusuke Baba — Founder, Japan Lost and Found Service
I myself have had the experience of losing my MacBook while on my honeymoon, so I deeply understand the anxiety that comes with it. This experience gave me a strong desire to help those who are truly in trouble and facing language and cultural barriers, which is why I started this service.
I hope this guide can help ease your worries and provide a clear path to getting your lost item back. If you are struggling with a lost item, please feel free to contact us.