Suitcase Left in a Shinjuku Coin Locker Recovered and Stored in Japan
A traveler from Australia left a suitcase in a coin locker in Shinjuku after losing the QR code needed to open it.
He had to leave Japan without the suitcase, and the locker fees continued to increase.
In this case, our Pickup & Delivery Service recovered the suitcase and arranged storage in Japan so the traveler could collect it on a future trip.
💬 Customer Review
“We were unable to access our luggage from a coin locker in Shinjuku after losing the QR code and not using an IC card to pay. Since we had to catch the Narita Express to make our flight, we had no choice but to leave the bag behind. After returning home, we contacted Yusuke for help. He was extremely helpful and handled the entire process for us — collecting our luggage and offering several options to send it to Australia. In the end, we decided to keep our luggage stored in Japan and collect it during our next trip, and Yusuke helped arrange everything for us. We truly appreciate all the help. The items inside the bag are very important to us, and recovering them might have been impossible if Japan Lost and Found Service didn’t exist. We were worried we would never see our luggage again. Thank you very much, Yusuke!” — 🇦🇺 C.D., Australia
🚀 Quick Case Overview
Traveler
- Traveler from Australia
Lost item
- Large suitcase
Where it was left
- Coin locker in Shinjuku
When the traveler contacted us
- After returning to Australia
Main challenges
- The traveler had lost the QR code needed to open the locker
- The suitcase had to be left behind before the flight
- Locker and storage fees were continuing to increase
- The traveler had to decide whether to ship the suitcase overseas or keep it in Japan
Outcome
- We recovered the suitcase in Japan
- The traveler chose not to ship it overseas
- Long-term storage in Japan was arranged for a future trip
✈️ Initial Situation
The traveler had stored the suitcase in a coin locker in Shinjuku but lost the QR code needed to open it.
With a flight to catch, he had to leave Japan without the suitcase.
After returning to Australia, he contacted us because the bag was still in Japan and the fees were continuing to increase.
🔍 Step 1: Recovering the Suitcase
We confirmed that the suitcase could still be recovered and collected it on the traveler’s behalf.
Once the suitcase was collected, the locker fees stopped increasing.
🕵️ Step 2: Deciding What to Do With the Suitcase
After recovery, the traveler considered whether to have the suitcase shipped to Australia or keep it in Japan.
After considering the available options, he decided to leave the suitcase in Japan and collect it on a future trip.
📦 Step 3: Arranging Storage in Japan
We arranged long-term storage for the suitcase in Japan.
The traveler can collect it when he returns to Japan rather than having the entire suitcase shipped overseas.
✅ Final Outcome
The suitcase was recovered successfully and placed into storage in Japan.
For this traveler, keeping the suitcase in Japan was a better option than sending it overseas immediately.
⏱️ Timeline: From Inquiry to Storage
Initial stage
- The traveler contacted us after returning to Australia
- The suitcase was still in Japan and fees were continuing to increase
Following stage
- We recovered the suitcase
- The traveler considered overseas shipping and storage in Japan
Final stage
- Long-term storage in Japan was arranged
- The traveler plans to collect the suitcase on a future trip
🎯 Is Your Situation Similar?
This case may be similar to yours if:
- You left luggage in a coin locker in Japan and cannot open it
- You have already left Japan and cannot recover it yourself
- Fees are continuing to increase
- You are not sure whether to ship the item overseas or keep it in Japan
Our Pickup & Delivery Service can recover items already being held in Japan and help arrange the next step when you cannot collect them yourself.
Related Articles
About the Author
Yusuke Baba — Founder, Japan Lost and Found Service
I once lost my MacBook during my honeymoon, so I know how stressful it can be to lose something important while traveling. That experience is one of the reasons I started Japan Lost and Found Service—to help travelers who are dealing with the same situation, especially when language and distance make recovery difficult.
I hope this guide helps you understand what to do next. If you need help recovering something you lost in Japan, please feel free to contact us.